FAQ

Q: How can I create an account?

You can click on “My Account” at the top of the page to create an account, or you can create an account by filling in the information on the checkout page and checking the box ☑️”Create Account” below.

Q: What payment methods do you accept?

We accept Visa, Mastercard, American Express, Google Pay, and Apple Pay.

Q: How long does shipping usually take?

Shipping to the United States and Canada usually takes 5-10 days.

Q: How do I track my order?

You can click on the following link to track your order https://www.yunexpress.com/

Q: Can I return or exchange my purchase?

Please click on this link Return and Refund Policy to view.

Q: What should I do if I forgot my password?

You can go to the “My Account” , enter your login email, and click on “Lost your password.” You will receive an email to reset your password.

Q: How can I contact customer support?

You can go to “Contact Us” and state your request, or you can directly send an email to our email address: support @oocollar.com

 

Shopping Cart